RETURNS & EXCHANGES

CHANGE OF MIND RETURNS

If you have changed your mind, we will offer a refund or exchange on most items within 30 days of purchase.


For purchases made in November and December you can refund or exchange until 31 January the following year.


Please make sure the item meets with our Returns Policy and that:

The return is made within 30 days of purchase (or end of January for items purchased in November or December)
Items are unworn or in their original condition
Items are not clearance, reduced to clear or Big & Bulky
Items are not listed as exclusions in our Returns Policy
You have acceptable proof of purchase

DAMAGED OR FAULTY RETURNS

As a customer, you are entitled to certain guarantees whenever you make a purchase from Myer. These guarantees are called Consumer Guarantees and they are not impacted by the change of mind policy or the 30 day return limit.


You can read more about your rights under Consumer Guarantees and how we will work to fix issues relating to damaged or faulty goods in our Returns Policy).

RETURNING ITEMS PURCHASED IN STORE
Items purchased in-store (except Big & Bulky items) can be taken back to any Myer store.


If you have proof of purchase and the return meets our policy, we will be able to process an exchange (if available) or refund on the spot.


Items purchased in-store cannot be returned by post.

 

RETURN WITH AUSTRALIA POST

Australia Post


To return with Australia Post, make sure your item:

Was purchased on myer.com.au
Meets our Returns Policy requirements
Is no longer than 105 centimetres and weighs no more than 22kg.
Then;

Select your state below to go to the relevant Australia Post returns page
Choose your most convenient drop off location and complete the form to lodge your return
Pay any applicable fee (Change of Mind Returns through Australia Post cost $13.10)
Print the returns label and attach it to the parcel. If you don't have a printer, simply download the label and present the barcode at a participating Australia Post location and they will print it for you
Drop it off at your chosen Australia Post location
WA

SA & NT

VIC & TAS

ACT & NSW

QLD

We recommend keeping a record of your return tracking number so you can follow the progress of your return.

 

REFUNDS

Wherever possible we will provide any refund you are eligible for back to the original method of payment.